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Privacy

Privacy policy

 

Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we

process your personal data at

Tentspares Ltd

8A Jacknell Road

Dodwells Bridge Industrial Estate

Hinckley

Leicestershires

LE10 3BS

01455 239999

enquiries@tentspares.co.uk

 

and how we protect your privacy. We won’t let you down!

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as

your IP address and information related to your visit when you browse our store. For example, this

might include time-stamp, the last page or product you visited, the indication that you logged in.

We do that in order to:

remember who you are after you log in so that you do not need to authenticate at each

click;

monitor if our website is running with the high performance we are dedicated to

providing;

let you browse between products without having to start back from the home page at

each click;

remember if you put something in your shopping cart before you decide to checkout; and

control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the

use of cookies. Cookies are small text files that most websites uses. A website places cookies in the

web browser and then reads the information collected through the cookies every time the user

performs an action. We use cookies. Without enabling this mechanism and this kind of cookies

(first-party cookies), we could not provide you with the smooth experience that you expect while

you are navigating.

 

Order information you expressly provide

 

If you buy something from our store, we will need more specific information about you. To fully

process your order and ship the merchandise you selected, we need your personal data such as

your first and last name, your email address and your shipping and billing address. We also use

your contact and order information to send you communication related to the processing of your

order. We will ask you to provide this information in our “checkout page” before letting you

finalize your purchase with the payment.

 

Accounts

 

You can sign up for an account if you’d like. This will make us happy because it confirms your

interest in our store. It should also make you happy because we will remember your information

and, when you decide to buy our products, you do not have to provide all of your information over

again -- you just have to log-in. Before registering your account, we will ask you to expressly

provide your consent to this privacy policy. Only if you give us your consent, we will open your

account. We also you the possibility to easily withdraw your consent and delete your account. Just

connect with us at the contact details below:

 

Tentspares Ltd

8A Jacknell Road

Dodwells Bridge Industrial Estate

Hinckley

Leicestershires

LE10 3BS

01455 239999

 

Partial Purchases

 

If you have started to buy one of our products, but have not completed the purchase, you may

have provided partial information, such as your email. In that case, we might send you an email to

remind you about your interest. If you are not comfortable in receiving further emails of this kind,

we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop

sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you

bought. We want to be sure that whether you love your purchase or have a complaint, you can

share your opinion with other customers.

 

Personalization

 

We also use some specific information related to your visit, such as the timestamp of your visit, the

page or the product you viewed, where you are coming from (if you came to our store because you

clicked on an advertisement or you just opened our direct link). This is very similar to the

“essential information,” but we use it to provide you with a personalized experience. The

information on your visit provides us with insights on your interests and allows us to send you

relevant communications. We capture this information through cookies, called a "beacon," that

we allow you to blockWhat are cookies?
Cookies are the confusingly adorably named tiny text files that can be placed on your computer or mobile device that uniquely (but anonymously) identify your browser or device. They are unable to search your computer in any way, cannot introduce viruses to your computer and contain no personal identifying information about you (basically they are nothing to be afraid of).

What are cookies used for?


Cookies are used by sites or services when they wants to know if your computer or device has visited that site or service before. These cookies on your computer or device can then be used to help remember your preferences (such as language), help you navigate between pages efficiently, and generally improve your browsing experience.

Similarly cookies are used by web publishers to help understand how their site or service is being used. Services such as Google Analytics use cookies to provide anonymous aggregated data such as how long users in general spent on the site, how many pages they visited and in which order etc.

Cookies can also be used for online advertising – by aggregating the very basic information cookies gather, informed guesses can be made about your demographic and ads targeted to you thusly. Or more simply – if you go to a site about watches, it may drop a cookie on your computer, so the next sites you go to will then contain ads about watches.

What types of cookies does The Online Advertising Guide use?


There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” The Online Advertising Guide routinely uses three of these types of cookie: “Strictly Necessary,” “Performance,” and “Targeting.”

Here is some information about each cookie category:

1.     Strictly Necessary Cookies. These cookies are essential, as they enable you to move around The Online Advertising Guide and use its features. For example – the cookie to say you have/have not allowed cookies to be used on this site.

2.     Performance Cookies. These cookies collect information about how you have used The Online Advertising Guide, for example Google Analytics, which is used to track basic user behaviour on this site so we can try and improve our users experience.

3.     Targeting Cookies. Our advertising partners or other third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than The Online Advertising Guide. This information may be shared with organizations outside The Online Advertising Guide, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.

4.     Functionality Cookies. The Online Advertising Guide do not use this type of cookies, but just so you know: these cookies allow sites/services to remember how you’re logged in, when you logged in or out, and possibly anything you’ve done on a site while logged in. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

How long will cookies stay on my device?


The amount of time a cookie stays on your device is variable: the majority of cookies expire after the end of your browsing session– others persist for longer. In online advertising you can generally expect most advertising cookies to last about one month at most (although again it varies).

First and third party cookies


First-party cookies are cookies that belong to The Online Advertising Guide, third-party cookies are cookies that another party places on your device through our site. Third-party cookies may be placed on your device by someone providing a service for The Online Advertising Guide, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

We will only contact you with order information. Unless you register and allow us to contact you with news letters and special offers

 

Other uses of personal data

 

We only share your information with our shipping and drop shipping partners

 

How do we process your information?

 

We use an external provider to run our store, BigCommerce . BigCommerce is based in the US and

is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class

service and data protection. You can check its participation in the Privacy Shield here on the

official site of The International Trade Administration (ITA), U.S. Department of Commerce.

11305 Four Points Drive / Building II, Third Floor / Austin, TX 78726

Through BigCommerce, we also use other, highly specialized external providers to provide the

most competitive services. For example:

Linnwiorks a platform participating in the EU-US Privacy Shield Framework is used to process customer orders and to store order information

Payment: Our store is PCI-DSS compliant (a very strict industry standard with

requirements for the security of credit card information), but we want to use accredited

companies to process your credit card information. Paypal, Paymentsense are used to process card payments

Shipping: We integrate with a number of shipping companies to fulfill your orders. Royal Mail, DPD Local and Hermes

Partnering with highly specialized external companies allows us to focus on what we do best:

selling great products.

 

How can you control your personal data?

 

If you are one of our customers who is in the EU, and we are specifically selling our products to the

Member State where you are located, you have specific rights that we are honoured to enforce

without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on

your account page or if you do not have an account with us, please reach out to us, at the contact

details above. We will be more than happy to help.

 

How long do we keep your data?

 

We keep your data for as long as you have an account with us. We also keep some data for security

investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.

Therefore, we might need to retain certain data even if you ask to delete it. Invoice and purchase details etc.

Do we have any legal obligations when handling your data?

 

Many. We might need to share your personal information to comply with applicable legal

obligations. tax reasons or fraud detection

 

Who can you reach out to for privacy matters?

 

You can contact our Data Privacy Leader here:

Mr P Martyres

enquiries@tentspares.co.uk

 

Do you need to lodge a complaint?

 

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory

authority.

 update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal

obligation, we will publish the new version on our website, and we will make it clear on our home

page www.tentspares.co.uk so it will be visible as you enter our store.