Method of Payment
We accept Visa, MasterCard, Delta & Switch Credit/Debit Cards. To prevent delays in order processing please ensure the cardholders name and address is exactly as given on the card and statements. If you make an error in the order details you have already submitted please contact us by email or phone. Do not give any revised credit card details by email as this is not secure. Please note we only accept orders from and deliver to customers in the UK.
Pricing Policy
All products are priced in pounds sterling and exclude UK VAT. UK VAT will be added at the prevailing rate.
Delivery Time
We only accept orders from and deliver to customers in the UK. It is our aim to deliver all orders within five working days from when your order is placed, but in exceptional circumstances allow 28 days for delivery. Express delivery can be arranged upon request at an additional cost. We can advise on your delivery status if you telephone our service helpline with your order number.
Return of Goods Policy
All goods returned will only be excepted with a returns reference number
If you wish to return goods please email enquiries@tentspares.co.uk or call our Customer Service Line on 0844 850 4402 first with your order number and the reason why you wish to return the goods. If goods are faulty or if the wrong item has been dispatched they can be returned for a full refund (including delivery charge) or exchanged (subject to availability of replacement).
All goods returned will only be excepted with a returns reference number.
If the goods have been dispatched as ordered and are not faulty, they can be returned for a refund, but only for the cost of the goods if they have incurred a delivery charge. All returns must be organised within 28 days of receiving your order. Items must be unused, still have their original packaging and labelling and be accompanied by the original Invoice. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate). We will not refund your postage costs unless the item is faulty or there is an error in the delivery.
Cancellation Policy
If the goods have been dispatched as ordered and are not faulty, they can be returned for a refund, but only for the cost of the goods if they have incurred a delivery charge. All returns must be organised within 28 days of receiving your order. Items must be unused, still have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate).
If you wish to cancel an order please email enquiries@tentspares.co.uk or call our Customer Service Line on 0844 850 4402 first with your order number and the reason why you wish to return the goods. We will not refund your postage costs unless the item is faulty or there is an error in the delivery.
Guarantee and Faulty Items
All products are guaranteed against faults for a period of twelve months from the date of purchase unless otherwise stated. This guarantee excludes faults caused by misuse, neglect, accidents or reasonable wear & tear. If you wish to return goods please email enquiries@tentspares.co.uk or call our Customer Service Line on 0844 850 4402 first with your order number and the reason why you wish to return the goods. Items returned under guarantee must be in a dry and clean condition and accompanied by proof of purchase from us and with a clear description of the fault.
Complaints
We always aim to offer a high level of customer service. If you have any problems or queries please contact us via:
- telephone our Customer Service Line 0844 850 4402
- or in writing to our company address given at the foot of our Terms and Conditions.
Data Protection and Privacy
We are committed to protecting your privacy. Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998 (see www.informationcommissioner.gov.uk for details).
TentSpares Ltd will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. For billing and ordering purposes we will request contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the user. We may use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.
We will send details on our products and services only if users have elected to receive such information. To do this we require contact information such as name and email address. If at anytime you no longer wish to receive this information or if your contact details change please email datacontroller@tentspares.co.uk
Cookies are used purely to identify new or returning visitors, no information is stored that is personal or person specific.
If you have any questions regarding our privacy policy or if you feel we are not abiding by it, please contact: The Data Controller, TentSpares Ltd, Units 9, 10, 11 & 17, Willow Park Business Centre, Upton Lane, Stoke Golding, Warwickshire CV13 6EU or by email to datacontroller@tentspares.co.uk
Security
We are committed to keeping your information secure both on-line and off-line. When sensitive information is submitted via the Website, that information is encrypted and is protected with SSL (indicated by the padlock icon on your browser). The servers on which we collect and store personal information are kept in a secure environment.
Company Details
TentSpares Ltd Registered Office: Units 9, 10, 11 & 17, Willow Park Business Centre, Upton Lane, Stoke Golding, Warwickshire CV13 6EU
